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F.A.Q.

 

Answers:

  • What material are the eggs and other items made of?
    • Durable, medial grade silicone
  • How accurate are the colors?
    • Tricky question. They are mixed by hand, so each clutch is going to be slightly differend. If you order a full clutch, we guarantee the colors match. for single eggs or repeated orders however, we cannot guerantee that. That combined with camera and monitor calibration.
  • There is no shipping option for my country!
    • Send us a message and we will add your country to the list!
  • What about VAT? (sales tax)
    • We have to charge VAT to every customer within the European Union. People outside that can use the 'NoVAT' coupon to receive a 21% discount, equal to the VAT. We will manually adjust the VAT later but the total amount will stay the same.
    • If you have another coupon you want to use in combination with shipping outside of the EU, please send us an email and we will make a combined coupon for you.
    • The webshop now correctly discounts the VAT when you order from outside of the EU! no more manual coupon required. (2019-10-30)
  • Can i pickup my order?
    • in 2019, we will attend EuroFurence in Germany at the end of August. You can use select pickup as shipping option during checkout. Latest ordeing is 2 weeks before the start of the con.
  • How long does it take before i have my order?
    • We try to keep the production time under 2 weeks, but because of busy periods especially after conventions this can get up to 8 weeks in rare cases. Feel free to contact us for an update on your order. A few days before your order ships, you will get an email from DHLparcel that we made a shipping label. A day before it actually ships, you will get an email from us too. From then it should take 1 - 2 weeks for shipping within europe, and 2 - 3 weeks to most other place
  • blaat

 

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